Frequently Asked Questions (FAQ)

 

Find quick answers to the most common questions about shopping at ShortHeels.com.

1. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times may vary depending on your location.

2. How long does delivery take?

  • USA Standard Shipping: 5–10 business days

  • USA Expedited Shipping: 3–5 business days

  • International Shipping: 7–15 business days (depending on location)

3. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package online.

4. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other secure payment options depending on your region.

5. Can I return or exchange an item?

Yes, returns are accepted within 14 days of delivery if items are unused, unworn, and in original packaging. Currently, we do not offer direct exchanges—please return your item and place a new order.

6. What if I received a damaged or wrong item?

If you receive a defective, damaged, or incorrect product, contact us within 7 days with your order details and photos. We’ll arrange a replacement or refund.

7. Are shipping fees refundable?

No, shipping fees are non-refundable unless the return is due to our mistake (wrong or damaged item).

8. How do I contact customer support?

You can reach us anytime at:
📧 Email: support@shortheels.com